Top 5 Customer Experience Trends for Financial Marketing
By Katie Ripa , Vice President : Account Director For banks and credit unions, reaching customers isn’t always so easy. Financial marketing is challenging because audiences are so diverse. From teenagers looking to open their first bank account to newlyweds looking for a loan for their first home to farmers managing million dollar businesses, the needs are diverse and the customers even more so. We all know great customer experiences are an important aspect of good marketing, but how do you create exceptional experiences that reach such a diverse group of people? Luckily, this year’s financial marketing trends are answering that question and so much more. 1. Master Speed and Simplicity Price and product are no longer the most important selling features of banks and credit unions. In today’s climate, speed and simplicity are keys to customer experience. Invest in ways that make it easy for customers to work with you. Intuitive websites, apps and on-demand, real-...